Shipping policy
Elegant Empire2b Shipping & Delivery Policy
Last Updated: 7/10/2025
Thank you for shopping with Elegant Empireb!
We partner with CJ to deliver high-quality products to customers around the world. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.
Processing Time
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All orders are processed within 1–5 business days after payment verification.
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During peak seasons, holidays, or promotional periods, processing time may take slightly longer.
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Orders are not shipped or processed on weekends or public holidays.
Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Time
Our products are shipped from global warehouses via reliable logistics partners.
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–20 business days |
| United Kingdom | 7–20 business days |
| Canada | 10–25 business days |
| Europe | 10–25 business days |
| Australia | 10–25 business days |
| Asia | 7–20 business days |
| Other Regions | 15–35 business days |
⏱️ Please note that delivery times are estimates and may vary due to factors such as customs delays, public holidays, or high-demand seasons.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number.
You can track your shipment directly using the link provided or through our website’s Order Tracking page (if available).
If you do not receive tracking details within 7 business days, please contact us at www.elegantempireb@gmail.com for assistance.
Shipping Fees
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We offer free shipping on most items unless stated otherwise on the product page.
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Any applicable shipping fees will be clearly displayed during checkout.
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Customs duties or import taxes (if applicable) are the responsibility of the buyer.
Incorrect Address or Failed Delivery
Please ensure that your shipping address is entered correctly before placing your order.
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We are not responsible for failed deliveries due to incorrect or incomplete addresses.
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If an order is returned to sender because of address errors or failed delivery attempts, reshipping costs may apply.
Lost or Delayed Packages
If your order does not arrive within 60 days from the shipping date, please contact us.
We will work with Our logistics partners to investigate and, if confirmed lost, issue a full refund or replacement.
Pre-Orders or Custom Items
Some products may have longer processing or shipping times due to customization or availability.
These details will always be mentioned on the product page before checkout.
Contact Us
If you have any questions or concerns about your order’s shipment or delivery, please contact our customer service team:
📧 Email: info@elegantempire2b.com
🌐 Website: www.elegantempire2b.com
🏬 Store Name: Elegant Empireb
We’re happy to assist you and ensure your order arrives safely and on time.